The Rancho Mirage City Council has established policies that protect customer’s private information.  Click here to view RMEA Administrative Policies – Resolution No. 2018-03.

 

The Rancho Mirage City Council has established policies that protect customer’s private information.  Click here to view RMEA Administrative Policies – Resolution No. 2018-03.

Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information

Rancho Mirage Energy Authority’s (RMEA) Privacy Policy and Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information applies to RMEA, its employees, agents, contractors and affiliates, and is effective May 1, 2018. We treat all customer information as confidential, consistent with legal and regulatory requirements, and employ a combination of technology and business practices to ensure your information is safeguarded from unauthorized access or exposure. This information includes, customer names, service addresses, billing addresses, telephone numbers, email addresses, account numbers and electricity consumption.

To standardize some of the rules regarding customer privacy, the California Public Utilities Commission (CPUC) issued “Rules Regarding Privacy and Security Protections for Energy Usage Data”. These rules prohibit RMEA, its third-party providers, and other load-serving entities from releasing information that can reasonably be used to identify an individual customer, or a customer’s family, household or residence, to a third party without the customer’s written consent, except as is necessary for RMEA to:

  • Provide or bill for electrical power services;
  • Provide services required by state or federal law or as specifically authorized by an order of the CPUC;
  • Plan, implement or evaluate energy management, demand response or energy efficiency programs under contract with RMEA or under contract with the CPUC;
  • Provide personal information pursuant to a lawful warrant or court or law enforcement order, after prior notice to you unless such notice is prohibited by law; or
  • Provide personal information to emergency responders in situations involving an imminent threat to life or property.